User Experience Testing with Centralis
Centralis offers custom user experience testing, designed and delivered by talented humans.
- Sr. Vice President & Director of Product Management, Communications Company
User Experience Testing from Centralis is a service, not a platform.
Our expert team of UX researchers will craft a personalized plan that works for you. Our full-service approach includes:
Custom Recruiting
We find qualified participants from all corners of the globe using our network of trusted recruiters or working from a list of your current customers.
Expert Moderation
We facilitate honest conversations, carefully observe user behavior, and listen to participants with empathy and compassion.
Flexible Reporting
We deliver our findings in a variety of ways, from quick summaries to comprehensive diagnoses, in written and/or verbal formats.
Fresh Perspective
Our research rises above internal politics by highlighting what your users need. Our external point of view settles debates, aligns your team, and sets a clear direction.
User Experience Testing with Centralis answers your key questions:
Can customers quickly find the information they need?
Is our site's navigation easy to understand?
Why are customers abandoning our shopping flow?
How should we prioritize information on our pages?
How do users react to our newly re-designed app?
How can we provide a more compelling user experience?
We Work With Companies You Know
- Market Research Manager, Consumer Electronics Company
FAQs about User Experience Testing
How many participants is “enough” for valid user experience testing?
There are many factors to consider when determining sample size for usability testing. Generally, we find that we can confidently diagnose usability issues with 5-8 participants from each key user segment. Learn more>>
How quickly can I get results?
We work with each client to set a realistic timeline depending on their research questions. Timelines for comprehensive studies can range from 2-8+ weeks, from project kickoff to final delivery. For shorter timelines, our agile approach gives you the direction you need in as little as one week.
How is Centralis different from an online testing platform?
All of our UX Specialists are experts at uncovering critical insights from users. Testing platforms are limited and inflexible - we customize our approach to get to the bottom of your research questions. Learn more>>
What sort of deliverable do I get?
We offer debriefing meetings immediately after sessions to discuss initial findings and help you move quickly. We deliver recordings of all sessions, as well as one of our flexible final reports of findings and actionable recommendations.
More questions about website user testing?
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User Experience Testing in Action
Case Study: More Than A New Paint Job
Valspar, one of the most recognized brands in home décor, launched AskVal.com to help customers select their ideal paint colors. However, when chip orders were lower than expected, Valspar partnered with Centralis to determine how to enhance their online tools to increase chip orders and drive paint sales.
As a full-service user experience testing company, we offer:
The learnings and insights drove millions in sales pipeline for us."
- Product Manager, Leading B2B e-Learning Company
