Home > What We Offer > Evaluative Research > Remote Usability Testing
Get real feedback from users around the world.
Remote usability testing is a flexible, cost-effective way to connect your team with end users, which can resolve internal design disputes and optimize the development process. Centralis will reach your users wherever they are – in their homes, offices, and around the world. We ensure that you come away with a deep understanding of the current state of your interface as well as a path forward to solve any issues uncovered during testing.
We help answer questions like:
Do users from different places have unique difficulties with our site?
Do our categories make sense to non-native English speakers?
Where do users encounter roadblocks in our product?
How can we increase our conversion rates?
Can customers easily accomplish their goals on our site?
How can we make our product easier to use?
What can I expect from remote testing with Centralis?
We craft a personalized plan that works for you. From identifying participant locations to choosing the type of report, we offer a range of options to ensure you get what you need.
Custom Recruiting
We find qualified participants from all corners of the globe using our network of expert recruiters or working from a list of your current customers.
Flexible Reporting
We deliver our findings in a variety of formats, from quick summaries to comprehensive diagnoses. We provide strategic recommendations which focus on user needs and your business goals.
Expert Moderation
Using trusted web conference platforms, we facilitate honest conversations, observe user behavior via screen-sharing, and listen to participants with compassion.
Fresh Perspective
Our research rises above internal politics by highlighting what your users need. Our external point of view settles design debates, aligns your team, and sets a clear direction for moving forward.
during the pandemic and led to improvements throughout the year."
- Centralis Client
FAQs about Remote Usability Testing
How does remote testing work?
For each one-on-one session, we use well-known web conference platforms like Zoom, GoToMeeting, and Microsoft Teams to observe users as they complete tasks with your product. We ask probing questions to understand their thought processes and provide real-time feedback on the usability of your interface.
Will I be involved in the remote testing process?
Yes, as much as you would like to be. We’ll work with you from the beginning to design a testing plan that meets your business goals, and you’ll be able to observe remote sessions and communicate with us just as if we were together in person.
Is remote testing as informative as in-person testing?
Yes! We have over a decade of experience conducting remote testing, and our highly educated team of experts ensure that we get the same user insight as we would with in-person testing.
Can I test a mobile design remotely?
Yes! Our UX specialists have experience testing all types of products remotely. The testing process for mobile interfaces is largely the same as that for desktop products. Additionally, remote testing facilitates more realistic interactions as participants are more comfortable using their own devices.
More questions about remote usability testing?
Remote Usability Testing in Action
Case Study: Usability, Delivered
MyUS.com enables people around the world to save money by shopping at US-based retailers and consolidating their shipping costs. The company sought to understand the challenges faced by both current and prospective global customers, as part of a user-centered redesign process.
Why Centralis
We have 20 years of experience and the numbers to prove it:
compare with seeing and hearing their experiences in their own words."
- Centralis Client