Resources

Defining the Big Picture: Modifying Contextual Design to Determine Business Objectives  View PDF (1.2. M)
Amy Quinn and Kathi Kaiser discuss how to modify traditional Contextual Design techniques to define business priorities and inspire innovation.  Presented at the Usability Professionals' Association Conference, June 2009.

They Want My What?!  Overcoming User Reluctance to Providing Personal Information in Online Transactions  View PDF (5.6 M)
Elizabeth Benker and Kathi Kaiser investigate what makes users reluctant to disclose personal information, and provide recomendations for making your site more trustworthy.  Presented at UPA 2008.

From Green Screen to Browser: Bringing an Industrial Order Entry Interface into the 21st Century  View PDF (770 K)
Lyman Casey and Kathi Kaiser report back from the field with a rich understanding of the manufacturing order entry process and a new design to match.  Presented at UPA 2007.

Digital Prototyping for Dummies: An Unconventional Approach to Creating Interactive Prototypes  View PDF (900 K)
Centralis' Kathi Kaiser introduces a pre-Axure technique for making quick digital interactive prototypes from an unexpected source.  Presented at the Usability Professionals Assocation annual conference, 2007.

Exploratory Research to Inform Design & Innovation  View PDF (474 K)
Kathi Kaiser presents three case studies where field research led to product innovations.  Panel presentation at World Usability Day, Dayton, Ohio 2006.

Experience Design Research: Choosing the Right Methods for the Job  View PDF (275 K)
Centralis principals Lyman Casey and Kathi Kaiser discuss the value of different research methods in addressing key design challenges.  Presented at the monthly meeting of the Chicago chapter of the ACM, April, 2003.